Intermodal drayage headaches. Any solid local operators?

Is it just me or has intermodal drayage become a total mess lately? I've got containers sitting at the rail ramp for days because every trucker I call either cancels last minute or hits me with surprise fees for chassis splits and storage. Need someone who actually communicates and shows up when they say they will. Any recommendations around the Pacific Northwest?

I feel your pain, went through the exact same circus last quarter. What finally worked for me was ditching the national brokers and going with a regional outfit that knows the local rail yards inside out. They've got dedicated drivers who pre-pull chassis and coordinate directly with the ramp agents, so no more waiting around for equipment. The one that turned things around for us is intermodal drayage https://pnwwarehousing.com/drayage/ — their dispatch actually answers the phone, they send real-time ETA updates, and their billing is crystal clear with no add-on garbage. I've used them for about a dozen loads now and every single one moved same-day arrival. What really sold me was their yard visibility; they send you a photo of the container being picked up so you know it's legit. Rates are competitive too, especially if you're moving multiple boxes. Honestly, it's been such a relief to have a partner that treats drayage like a service instead of a guessing game.