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What is your return policy?
Do you offer exchanges?
2
How many days do I have to return?
Before I make my purchase, I just want to make sure I know how many days I have to return in case...
2
Warranty Policy
Hello, what is the warranty policy on your products? What conditions need to be met in order to b...
2
If I return a product, will I get cash back or store credit?
If I process a refund for a product, will the money be returned as cash or store credit?
2
Can I return my artificial grass if it has already been installed?
Are there guidelines to what can and cannot be returned? Can I return a product if it has already...
2
If I decide I like another product better can I exchange it?
If I decide I like another product better can I exchange it? What conditions need to be met in or...
2
Do all your products come with warranty?
Do all your products come with warranty? Which ones do and which ones don't?
2
I damaged my turf while trying to install it, can I get it returned or repaired?
Artificial grass repair, artificial grass damage
I damaged my turf while trying to install it, can I get it returned or repaired? Does the warrant...
2
How long do I have to return my turf if I decide I don't like it?
Artificial grass purchase return
How long do I have to return my turf if I decide I don't like it?
2
Should I ship back my return or can I drive it to a warehouse location?
Artificial grass return
Should I ship back my return or can I drive it to a warehouse location?
2
Do you allow returns to recycling centers or is does it have to be shipped back to you?
Artificial grass purchase returns
Do you allow returns to recycling centers or is does it have to be shipped back to you?
2
What is your return policy for golf accessories?
Artificial grass golf accessories
Artificial grass purchase
What is your return policy for golf accessories?
2
How long does it take to process a return from Illinois?
Artificial grass return
Artificial turf purchase
How long does it take to process a return from Illinois?
2
Can I ship a return back to you?
Artificial grass order
Return turf order
Can I ship a return back to you?
2
What parts of the turf should I inspect to make sure there are no defects?
Artificial grass inspections
What parts of the turf should I inspect to make sure there are no defects?
2
I accidentally ordered more turf than I needed, what should I do?
Artificial grass return
Turf order returns
I accidentally ordered more turf than I needed, what should I do?
2
What's the best method to ship a turf return back to you?
Artificial grass return
Artificial turf return
Order turf
What's the best method to ship a turf return back to you?
2
Can I return the turf if my installer messes up during the installation?
Artificial grass installation
Artificial grass order
Artificial grass return
Artificial turf order
Can I return the turf if my installer messes up during the installation?
2
I ordered the wrong turf installation nails, can I exchange them for credit?
Artificial grass accessories
Artificial grass nails
Artificial turf accessories
Turf nails
I ordered the wrong turf installation nails, can I exchange them for credit?
2
Do I pay for shipping a turf return?
Artificial grass purchase
Artificial grass returns
Artificial grass turf return
Do I pay for shipping a turf return?
2
How long do I have to return artificial hedges?
Artificial hedges
Artificial ivy
Artificial leaf
How long do I have to return artificial hedges?
2
Do you offer exchanges for turf sands?
Artificial grass sand infill
Sand for artificial turf
Turf sand
I think I got the wrong color.
2
Can I return my turf shockpad? I don't need it for my project.
Artificial grass pad
Artificial turf pad
Can I return my turf shockpad? I don't need it for my project and it hasn't been installed.
2
How do I roll my turf up before shipping it back to you?
Artificial grass return
Turf roll up
How do I roll my turf up before shipping it back to you?
2
How long does it take to receive my money back after issuing a return?
Artificial grass return
Turf purchase
How long does it take to receive my money back after issuing a return?
2
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