My family is currently driving home from spring break at a DVC resort - non WDW property. My child was walking on the pool deck (multiple witnesses) toward the pool slide which has a small gate to shut when closed. The latch is a large hook, and he fell onto it - it is at chest level & he hooked his under arm, & was basically cut open. We were taken to the hospital via ambulance and he had to have emergency surgery.
Honestly this was the most traumatic thing I’ve ever had to go through, he is fine as far as there is no nerve or muscle damage, it was all soft tissue and we were very lucky to have had a plastic surgeon on staff to do the surgery. He was able to do other things there and we tried to create as many other fun memories as possible given this happened on the second day of a 9 day trip.
The staff were very worried and kind of course- they did take an incident report - and then later on we noticed that they also changed the type of latch on the gate from hook to loop.
I’ve got a family member in my ear about litigation - but I don’t know what to do or even if that is something we should do. Should I reach out to Disney? To DVC? Should I expect to hear from them? I don’t know - I tried searching forums here to see if anyone was in a similar situation but couldn’t find anything. What would you do?
