The company I am currently working for has recently broached the topic of making use of WhatsApp Business in order to interact with clients or provide assistance by using automated services like chatbots etc. much like what you get when you interact with a Bank WhatsApp or Internet/Mobile provider accounts. Does anyone know anything about what Business Solution Providers these people are making use of in order to setup their WhatsApp Business API and chatbots etc.
Appreciate any knowledge anyone might have regarding this topic specifically in South Africa.