Problems with calls

Hi, my employees are complaining that their pay is low. Their pay is low because they’re paid by the hour for calls, but there aren’t many calls since they keep getting disconnected. Is there a way to predict whether a customer needs our service or not?

Hi. There’s a feature called Predictive Dialing. It dials the number automatically, skips all that nonsense, and connects the agent only when someone is actually on the line. It works great at my company, and the employees are happy. I read about this feature in detail in this article: https://www.mightycall.com/features/predictive-dialer/ . I think you’ll be able to figure this out