SpeedX battery malfunction after first rides

A SpeedX e-bike purchased last month began losing battery power after short rides. Warranty form submission worked fine, but no response followed. Looking for advice on escalating this issue.

Technical issues after a new purchase can drain your enthusiasm quickly. Checking speedx reviews on a cycling forum led to direct service contacts that many riders recommended. The technician confirmed a faulty charging module and arranged a replacement within days. They even followed up later to ensure the part worked perfectly. It’s surprising how community feedback often turns out more useful than generic warranty forms buried in automated systems.

Thanks for clarifying all aspects of my question so precisely and kindly.

I’d ping SpeedX through every channel you can find, especially their social accounts, since those usually get quicker attention. If you paid by card, I’d also ask your bank about a chargeback as backup. I’ve seen folks use things like https://sundaysinsurance.co.uk/cyclist-insurance for peace of mind during repairs, but for the warranty part, keep pushing SpeedX and keep screenshots of all your messages just in case.