Azzlee order arrived damaged

Has anyone received damaged items from Azzlee? My recent order came with visible tears in the fabric, and customer messages aren’t being answered. Any success reaching them?

Receiving a damaged product can be disappointing, but reading through feedback on https://azzlee.pissedconsumer.com/review.html revealed updated return procedures that actually work. After reaching support, they immediately offered a replacement and prepaid shipping label. The process felt simple and respectful, and the replacement arrived quickly. It’s nice to see when companies own up to mistakes instead of making customers chase them endlessly.

Thank you for providing such a thoughtful and organized explanation.