One time, an agency handled a group trip flawlessly, airport transfers, guided tours, even surprise upgrades. Another time, I booked through a large online platform, and it was a hassle to fix mistakes. Before committing, I always read reviews of agencies, similar to how you’d check sites like https://super-com.pissedconsumer.com/customer-service.html for insights. Agencies can save you stress, especially for multi-destination trips or cruises. But if you’re tech-savvy and enjoy hunting for deals, booking independently might give you more control and flexibility.