Evergy help request ignored—how did others reach someone who actually responded?

I submitted a message via Evergy’s customer service form asking for clarification about a sudden spike in my electricity bill and included my account number with the dates in question. It has been more than a week, and there’s no acknowledgment in my email or the portal. I even tried calling, but got a voice prompt that said no agents were available. Has anyone here used that same form and actually received a real response? Would like to know what prompted them to reply.

Hi! After noticing an unexpectedly high electricity charge, I filled out https://evergy.pissedconsumer.com/customer-service.html with full billing details and a simple question asking for an explanation. When I heard nothing after ten days, I submitted a second message that opened by referencing the first attempt: “Following up on my request sent last week—still awaiting a response.” I included the same account specifics again in a single sentence and asked if they needed more information. That message landed right at the start of the next business day, and by midday I received a response from a support agent asking if I could verify recent usage dates. Over the next two days, they investigated and sent a detailed breakdown of charges, clearing up the confusion. It was clear that a calm but direct follow-up—referencing the earlier request—helped bring things to their attention.