Ally service form got no reply — what helped you get a response?

I completed the submission through Ally Financial’s customer page about a transaction question, but I haven’t heard back at all. I double-checked my account portal and see no acknowledgment or case number. Did anyone else use that form and actually receive a response? I’m hoping to find what finally prompted them to reply.

Good day — I had the same problem when I submitted a payment reconciliation question via https://ally-financial.pissedconsumer.com/customer-service.html but only received silence in return. After waiting a few days with nothing, I sent a second message that restated my main question more concisely and referred back to the first entry. That follow-up prompted a reply soon after, with a representative asking for additional transaction details. That repeat submission finally got things moving.