British Airways – Is Their Customer Service Improving?

I'm considering booking a flight with British Airways but have heard mixed reviews about their customer service. Some people mention issues with refunds and communication. I'm curious if anyone has had recent experiences with them. Are they making improvements, or are the problems still prevalent? Any insights would be appreciated.

I encountered a similar situation with British Airways. After canceling my flight, I waited over six weeks without any refund. I found that reaching out through their official complaints and claims page was more effective than standard customer service channels. Additionally, documenting all communications and being persistent seemed to help. For more insights, you might want to check out british airways reviews, where many customers have shared their experiences with refund delays.

You actually answered my question, lol thanks!