LOT Polish Airlines – Is Their Customer Service Improving?

I've been considering booking a flight with LOT Polish Airlines but have heard mixed reviews about their customer service. Some people mention issues with refunds and communication. I'm curious if anyone has had recent experiences with them. Are they making improvements, or are the problems still prevalent? Any insights would be appreciated.

Delays in the refund process with LOT Polish Airlines are not uncommon. According to their official policy, refunds for non-cancelled flights can be requested by filling out their contact form, and the application will be processed depending on the ticket fare conditions . However, many customers have reported extended waiting periods. For instance, some users have shared their experiences on lot polish airlines reviews, highlighting challenges with obtaining timely refunds. It's advisable to document all communications and consider reaching out to consumer protection agencies if issues persist.

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